Agreement to Terms

By accessing or using the Berchevelle website, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not access our website or services.

Last Updated: January 2025

---

Use of Our Website

Permitted Use

You may use our website for:

• Browsing and purchasing jewelry products
• Accessing educational content about diamonds and jewelry
• Communicating with our customer service team
• Creating and managing your account

Prohibited Use

You may not:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Transmit viruses, malware, or other harmful code
• Scrape, copy, or redistribute our content without permission
• Impersonate another person or entity
• Interfere with the proper functioning of our website

---

Products and Services

Product Descriptions

We strive to provide accurate descriptions and images of our products. However:

• Colors may vary due to monitor settings
• Natural diamonds may have unique characteristics
• We reserve the right to correct any errors or inaccuracies
• Product specifications are subject to change without notice

Pricing

• All prices are in Euros (EUR) unless otherwise stated
• Prices are subject to change without notice
• We reserve the right to correct pricing errors
• Applicable taxes and shipping fees will be added at checkout

Availability

• Product availability is subject to change
• We do not guarantee that products will always be in stock
• We reserve the right to limit quantities
• Custom orders may have different availability terms

---

Orders and Payment

Order Acceptance

• Your order is an offer to purchase
• We reserve the right to accept or decline any order
• Confirmation email does not guarantee order acceptance
• We may require additional verification for certain orders

Payment

• Payment must be received before order fulfillment
• We accept major credit cards and other payment methods
• Payment information is processed securely
• You authorize us to charge the total amount to your payment method

Order Cancellation

• You may cancel orders before shipping
• Cancellation of custom orders may incur fees
• We reserve the right to cancel orders for any reason
• Full refunds will be issued for cancelled orders (if applicable)

---

Shipping and Delivery

Shipping

• Shipping costs are calculated at checkout
• Delivery times are estimates and not guaranteed
• Risk of loss transfers to you upon delivery
• International orders may be subject to customs duties

Tracking

• Tracking information will be provided when available
• We are not responsible for carrier delays
• You are responsible for providing accurate shipping information

---

Returns and Refunds

Return Policy

• Returns must be initiated within 30 days of delivery
• Products must be in original condition with tags attached
• Custom or personalized items may not be returnable
• Proof of purchase is required for all returns

Refund Process

• Refunds will be issued to the original payment method
• Shipping costs are generally non-refundable
• Refunds may take 5-10 business days to process
• We reserve the right to deduct reasonable costs from refunds

Exchanges

• We accept exchanges for different sizes or styles
• Exchanges are subject to product availability
• Price differences may apply to exchanges

---

Custom Orders

Consultation

• Custom orders require a design consultation
• We provide design sketches for approval
• Changes may be limited after production begins

Pricing and Timeline

• Custom order pricing is provided after consultation
• Production timelines are estimates
• Delays may occur due to material availability

Cancellation

• Custom order cancellations may incur fees
• Fees cover design work and materials purchased
• Completed custom orders cannot be returned

---

Intellectual Property

Our Content

All content on our website, including:

• Text, images, graphics, and logos
• Product designs and photographs
• Videos and multimedia content
• Software and code

Is the property of Berchevelle or our licensors and is protected by copyright, trademark, and other intellectual property laws.

Your Use

You may not:

• Copy, reproduce, or distribute our content
• Use our trademarks without permission
• Create derivative works based on our content
• Remove copyright or trademark notices

---

Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages
• Our total liability is limited to the purchase price of products
• We do not guarantee uninterrupted or error-free website operation
• We are not responsible for third-party website content

---

Warranty Disclaimer

Our products are provided "as is" without any warranties, except:

• Warranties required by applicable law
• Express written warranties provided with products
• Manufacturer warranties on certain products

We disclaim all implied warranties, including merchantability and fitness for a particular purpose.

---

Indemnification

You agree to indemnify and hold Berchevelle harmless from any claims, damages, or expenses arising from:

• Your violation of these Terms
• Your use of our website
• Your violation of any third-party rights

---

Dispute Resolution

Governing Law

These Terms are governed by the laws of the Netherlands, without regard to conflict of law provisions.

Arbitration

Disputes will be resolved through binding arbitration in Amsterdam, Netherlands, except where prohibited by law.

Class Action Waiver

You agree to resolve disputes on an individual basis and waive the right to participate in class actions.

---

Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of our website constitutes acceptance of the modified Terms.

---

Contact Information

If you have questions about these Terms and Conditions, please contact us:

Email: [email protected] Phone: +31 (0) 20 123 4567 Address: Berchevelle, Amsterdam, Netherlands

---

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

---