Shipping Overview

At Berchevelle, we understand that your jewellery purchase is special. Every piece is carefully packaged and shipped with the utmost care to ensure it arrives in perfect condition.

Last Updated: January 2025

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Delivery Times

Standard Shipping

Express Shipping

Express shipping is available for most destinations and typically reduces delivery time by 50%. Express options are displayed at checkout when available for your location.

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Shipping Costs

Free Shipping

We offer free standard shipping on all orders over €500 within the European Union.

Shipping Rates

For orders under €500:

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Packaging

Every Berchevelle piece is presented in our signature packaging:

• Jewellery Box: Elegant presentation box with soft interior lining
• Protective Pouch: Additional velvet pouch for storage
• Certificate: Authentication certificate for diamond pieces
• Care Guide: Jewellery care instructions included

All packaging is designed to be reusable and makes a beautiful gift presentation.

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Order Tracking

Once your order ships, you will receive:

1. Confirmation Email: With your tracking number and carrier information
2. Tracking Link: Real-time updates on your shipment status
3. Delivery Notification: When your package is out for delivery

You can also track your order anytime through your account dashboard or by contacting our customer care team.

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Customs & Import Duties

EU Orders

Orders shipped within the European Union are not subject to additional customs duties or import taxes.

International Orders

For orders shipped outside the EU:

• Import duties and taxes may apply based on your country's regulations
• These fees are the responsibility of the recipient
• Customs processing may add additional time to delivery
• We declare the full value of items for customs purposes

We recommend checking your local customs regulations before placing an order.

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Signature Required

For security purposes, all Berchevelle shipments require a signature upon delivery. Please ensure someone is available to sign for your package.

If you are unable to receive your package:

• The carrier will leave a delivery notice
• You can reschedule delivery or pick up at a local depot
• Packages will be held for 7-14 days before being returned

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Shipping Restrictions

We currently cannot ship to:

• P.O. Boxes or APO/FPO addresses
• Certain countries due to shipping restrictions

If your address is not available at checkout, please contact us to discuss alternative arrangements.

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Questions?